Privacy Policy

Last Updated: May 11, 2025

1. Introduction

At Sarah's Groomingdale's Pet Salon ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at groomingdalesfurever.com or use our pet grooming services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information: We may collect personal information that you voluntarily provide to us when you:

Schedule an appointment
Create an account
Sign up for our newsletter
Contact us with inquiries
Participate in promotions or surveys
Opt in to receive SMS text messages

This information may include:

Name, email address, phone number, and mailing address
Pet information (name, breed, age, health conditions, vaccination records)
Payment information (credit card details, billing address)
Service preferences and history

2.2 Automatically Collected Information: When you visit our website, our servers may automatically log standard data provided by your web browser, such as:

IP address
Browser type and version
Pages you visit
Time and date of your visit
Time spent on pages
Device information

2.3 Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

Provide, maintain, and improve our services
Process and complete transactions
Send appointment reminders and service updates
Respond to your comments, questions, and requests
Send you marketing communications, if you have opted in
Send SMS text messages for appointment-related communications, if you have opted in
Monitor and analyze usage patterns and trends
Protect against, identify, and prevent fraud and other illegal activity
Comply with our legal obligations

4.1 Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as payment processing, data analysis, email delivery, SMS text message delivery, and customer service.

4.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

4.3 Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.4 With Your Consent: We may share your information with third parties when we have your consent to do so.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

6.1 Account Information: You may update, correct, or delete your account information at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

6.2 Marketing Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

6.3 Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies.

7. SMS Text Message Policy

This section explains how we collect, use, and protect your information when you opt in to receive SMS text messages from Sarah's Groomingdale's Pet Salon.

7.1 SMS Program Description

Sarah's Groomingdale's Pet Salon offers an SMS text message program to provide appointment reminders, grooming status updates, and other appointment-related information. By opting in to our SMS program, you agree to receive text messages from us at the phone number you provide.

7.2 Consent to Receive SMS Messages

We obtain your express consent to receive SMS messages when you:

Check the opt-in box on our website forms
Text a designated keyword to our shortcode
Provide your phone number and verbal consent during an in-store visit
Sign a written consent form

Your consent to receive SMS messages is not required as a condition of purchasing any goods or services.

7.3 Message Frequency

The frequency of SMS messages varies based on your appointments. You will typically receive messages related to appointment confirmations, reminders, and status updates. For a typical appointment, you may receive 2-3 messages (confirmation, reminder, and completion notice).

7.4 Message and Data Rates

Message and data rates may apply. Depending on your wireless service provider and plan, you may incur charges for receiving SMS messages. Sarah's Groomingdale's Pet Salon is not responsible for any fees charged by your mobile carrier. Please contact your wireless service provider regarding pricing details.

7.5 How to Opt Out

You can opt out of receiving SMS messages from us at any time by:

Replying "STOP" to any text message you receive from us
Contacting our customer service at (253) 301-2823
Emailing us at info@groomingdalesfurever.com

After you opt out, we will send you a final message confirming that you have been unsubscribed and will no longer receive SMS messages from us.

7.6 Customer Support

For support regarding our SMS program, you can:

Reply "HELP" to any text message you receive from us
Call our customer service at (253) 301-2823
Email us at info@groomingdalesfurever.com

7.7 SMS Program Changes

We reserve the right to modify or discontinue, temporarily or permanently, our SMS program with or without notice. We will notify you of any changes to our SMS program by sending a message to the phone number you provided.

7.8 Supported Carriers

Our SMS program is supported by most major wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and others. However, our SMS program may not be compatible with all mobile devices or with all wireless carriers. We are not liable for any delays or failures in the receipt of any SMS messages.

7.9 SMS Data Retention

We retain your phone number and related SMS data for as long as you remain opted in to our SMS program, and for a reasonable period thereafter for record-keeping purposes. Your SMS data is protected in accordance with the general data security provisions outlined in this Privacy Policy.

8. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

9. California Privacy Rights

California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). These rights may include:

The right to know what personal information we collect
The right to request deletion of personal information
The right to opt-out of the sale of personal information
The right to non-discrimination for exercising these rights

To exercise these rights, please contact us using the information provided in Section 11.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Information

If you have any questions about this Privacy Policy, please contact us at:

Sarah's Groomingdale's Pet Salon
11011 Bridgeport Way SW
Lakewood, WA 98499
Phone: (253) 301-2823
Email: info@groomingdalesfurever.com

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