Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: May 11, 2025
1. Introduction
At Sarah's Groomingdale's Pet Salon ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at groomingdalesfurever.com or use our pet grooming services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.
2. Information We Collect
2.1 Personal Information: We may collect personal information that you voluntarily provide to us when you:
- Schedule an appointment
- Create an account
- Sign up for our newsletter
- Contact us with inquiries
- Participate in promotions or surveys
- Opt in to receive SMS text messages
This information may include:
- Name, email address, phone number, and mailing address
- Pet information (name, breed, age, health conditions, vaccination records)
- Payment information (credit card details, billing address)
- Service preferences and history
2.2 Automatically Collected Information: When you visit our website, our servers may automatically log standard data provided by your web browser, such as:
- IP address
- Browser type and version
- Pages you visit
- Time and date of your visit
- Time spent on pages
- Device information
2.3 Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
3. How We Use Your Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our services
- Process and complete transactions
- Send appointment reminders and service updates
- Respond to your comments, questions, and requests
- Send you marketing communications, if you have opted in
- Send SMS text messages for appointment-related communications, if you have opted in
- Monitor and analyze usage patterns and trends
- Protect against, identify, and prevent fraud and other illegal activity
- Comply with our legal obligations
4. Information Sharing and Disclosure
4.1 Service Providers: We may share your information with third-party vendors, service providers, and other business partners who perform services on our behalf, such as payment processing, data analysis, email delivery, SMS text message delivery, and customer service.
4.2 Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
4.3 Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.4 With Your Consent: We may share your information with third parties when we have your consent to do so.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
6.1 Account Information: You may update, correct, or delete your account information at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.
6.2 Marketing Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails. Even if you opt out, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.
6.3 Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject cookies.
7. SMS Text Message Policy
This section explains how we collect, use, and protect your information when you opt in to receive SMS text messages from Sarah's Groomingdale's Pet Salon.
7.1 SMS Program Description
Sarah's Groomingdale's Pet Salon offers an SMS text message program to provide appointment reminders, grooming status updates, and other appointment-related information. By opting in to our SMS program, you agree to receive text messages from us at the phone number you provide.
7.2 Consent to Receive SMS Messages
We obtain your express consent to receive SMS messages when you:
- Check the opt-in box on our website forms
- Text a designated keyword to our shortcode
- Provide your phone number and verbal consent during an in-store visit
- Sign a written consent form
Your consent to receive SMS messages is not required as a condition of purchasing any goods or services.
7.3 Message Frequency
The frequency of SMS messages varies based on your appointments. You will typically receive messages related to appointment confirmations, reminders, and status updates. For a typical appointment, you may receive 2-3 messages (confirmation, reminder, and completion notice).
7.4 Message and Data Rates
Message and data rates may apply. Depending on your wireless service provider and plan, you may incur charges for receiving SMS messages. Sarah's Groomingdale's Pet Salon is not responsible for any fees charged by your mobile carrier. Please contact your wireless service provider regarding pricing details.
7.5 How to Opt Out
You can opt out of receiving SMS messages from us at any time by:
- Replying "STOP" to any text message you receive from us
- Contacting our customer service at (253) 301-2823
- Emailing us at info@groomingdalesfurever.com
After you opt out, we will send you a final message confirming that you have been unsubscribed and will no longer receive SMS messages from us.
7.6 Customer Support
For support regarding our SMS program, you can:
- Reply "HELP" to any text message you receive from us
- Call our customer service at (253) 301-2823
- Email us at info@groomingdalesfurever.com
7.7 SMS Program Changes
We reserve the right to modify or discontinue, temporarily or permanently, our SMS program with or without notice. We will notify you of any changes to our SMS program by sending a message to the phone number you provided.
7.8 Supported Carriers
Our SMS program is supported by most major wireless carriers, including AT&T, T-Mobile, Verizon, Sprint, and others. However, our SMS program may not be compatible with all mobile devices or with all wireless carriers. We are not liable for any delays or failures in the receipt of any SMS messages.
7.9 SMS Data Retention
We retain your phone number and related SMS data for as long as you remain opted in to our SMS program, and for a reasonable period thereafter for record-keeping purposes. Your SMS data is protected in accordance with the general data security provisions outlined in this Privacy Policy.
8. Children's Privacy
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. California Privacy Rights
California residents may have additional rights regarding their personal information under the California Consumer Privacy Act (CCPA). These rights may include:
- The right to know what personal information we collect
- The right to request deletion of personal information
- The right to opt-out of the sale of personal information
- The right to non-discrimination for exercising these rights
To exercise these rights, please contact us using the information provided in Section 11.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Information
If you have any questions about this Privacy Policy, please contact us at:
Sarah's Groomingdale's Pet Salon
11011 Bridgeport Way SW
Lakewood, WA 98499
Phone: (253) 301-2823
Email: info@groomingdalesfurever.com