SMS Text Message Policy
Understanding how we use SMS notifications for your pet grooming appointments
SMS Text Message Communications
At Sarah's Groomingdale's Pet Salon, we use SMS text messaging to enhance your appointment experience by providing timely notifications about your pet's grooming appointments. This policy explains how we use SMS communications and your rights regarding these messages.
What SMS Messages You May Receive
When you opt-in to receive SMS notifications, you may receive text messages for:
- Appointment confirmations
- Appointment reminders (typically sent 24 hours before your appointment)
- Appointment status updates (e.g., when your pet's grooming is complete)
- Important scheduling changes or cancellations
How to Opt-In
You can opt-in to receive SMS notifications in two ways:
- Online Booking: When booking through our online system, you'll see a checkbox to consent to SMS notifications
Visual Examples of SMS Consent
Below are examples of how SMS consent appears in our booking systems. We maintain consistent language across all platforms to ensure clarity about what you're agreeing to receive.
Website Booking Page SMS Notification Section
This image shows how the SMS notification consent appears on our website's booking information page. It clearly explains the types of messages you'll receive and includes a link to this SMS policy page for more details.
Online Booking Form SMS Consent Checkbox
This image shows the actual booking form where customers can check a box to consent to SMS notifications. The form includes clear language about what messages they'll receive and provides a link to our SMS policy for additional information.
How to Opt-Out
You can stop receiving SMS messages at any time by:
- Text STOP: Reply "STOP" to any SMS message you receive from us
- Call Us: Contact our salon at (253) 301-2823 to opt-out
- Email Us: Send an email to info@groomingdalesfurever.com requesting to be removed from SMS communications
Message Frequency and Timing
- Frequency: Message frequency varies based on your appointment schedule. Typically, you'll receive 1-3 messages per appointment (confirmation, reminder, and completion notification)
- Timing: Appointment confirmation messages are sent immediately upon booking. All other messages (reminders, completion notifications, etc.) are generally sent during business hours (9 AM - 5 PM, Monday through Saturday)
- Reminders: Appointment reminders are typically sent 24 hours before your scheduled appointment
Message and Data Rates
Standard message and data rates may apply based on your mobile carrier's plan. Sarah's Groomingdale's Pet Salon is not responsible for any charges incurred from your mobile carrier for receiving SMS messages.
Supported Carriers
Our SMS service works with most major carriers including Verizon, AT&T, T-Mobile, Sprint, and others. If you experience issues receiving messages, please contact us.
Privacy and Data Protection
We respect your privacy and will only use your phone number for the SMS communications you've consented to receive. We do not share your phone number with third parties for marketing purposes. For more information about how we protect your personal information, please review our Privacy Policy.
Questions or Concerns
If you have any questions about our SMS policy or need assistance with opting in or out of SMS communications, please contact us:
- Phone: (253) 301-2823
- Email: info@groomingdalesfurever.com
- Address: 11011 Bridgeport Way SW, Lakewood, WA 98499
Policy Updates
We may update this SMS policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our SMS service after changes are posted constitutes acceptance of the updated policy.
Last Updated: 6/17/2025